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Rob is a professional IT specialist with over 14 years of commercial expertise working for small, medium and large enterprise customers and clients as well as local, state and federal governments within Australia and internationally. Of these fourteen years, six have been served in a professional consultancy capacity, three as a project manager and eleven years in professional software engineering and architecture. Rob is a DZone MVB and is not an employee of DZone and has posted 61 posts at DZone. You can read more from them at their website. View Full User Profile

Debugging Lync 2013

06.20.2014
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This morning I struggled to get Microsoft Lync 2013 to work.  The symptoms consisted of the application running normally – I could authenticate, and the contact list would load – but after a few minutes the application would hang.

Naturally, I Googled the symptoms and found a match for the following:

Now I can load each of the apps but when Lync opens, it may work for a short time or not at all but it goes to Not Responding or just freezes completely.

Which described my situation perfectly.  Scrolling down the page, I noticed that someone had helpfully posted details about how to set Lync’s debug/tracing configuration:

In Lync log files (enable them in Lync settings, set to Full, location: C:\Users\<USERNAME>\AppData\Local\Microsoft\Office\15.0\Lync\Tracing)

Besides the fact that the information on Lync’s logging is a really helpful reference, it turns out the person who posted that comment had had the exact problem I’d been having – my audio configuration.  For whatever reason, Lync was trying to use the wrong speakers and microphone settings.

My resolution was to disable the playback and recording devices which were not functioning correctly and to perform speaker and microphone tests from within Lync’s settings page.  Problem solved!  Many thanks to theJussi Palo for the info.

I hope this information helped someone else struggling to keep Lync functioning!

Published at DZone with permission of Rob Sanders, author and DZone MVB. (source)

(Note: Opinions expressed in this article and its replies are the opinions of their respective authors and not those of DZone, Inc.)